iReminder's Persistent Refills

Persistent Refills enables pharmaceutical brands to combine refill reminders with targeted educational and motivational messaging regarding their prescribed medications.

Branding Opportunity

The Persistent Refills program is rebranded to a pharmaceutical brand or product, a pharmacy or a health care facility (e.g. hospital, clinic). It is designed to fill the gaps in patients’ knowledge about their medication and therapy program. Message text is completely customizable and may be segmented by a particular treatment regimen, milestone event, stage in treatment, etc. Messages are tailored to patients’ literacy levels and are delivered in English or their preferred language. Patients who do not speak English receive their messages in their native language, even those languages that do not use Roman Characters (Russian, Hebrew, Chinese, etc).

Medication Therapy Management (MTM)

Pharmacies use Persistent Refills to automate Medication Therapy Management (MTM) programs to save considerable pharmacist staff time by streamlining the MTM patient communications process, provide consistent messaging regarding specific medication regimens and automate comprehensive audit trails of customer communications. Drug-specific medication information will be delivered at a time that is convenient for patients via the method of communication that best suits their lifestyle.

Patient Selects Communication Methods

• Phone
• SMS text
• Email
• iPhone calendar

Brand, Physician and Patient Benefits

• Substantially increases new and total refills (NRx and TRx)
• Sharply reduces initial drop-off in adherence rates after first fills
• Significantly reduces adherence drop-off rates at refill milestones
• Raises physicians' awareness to the brand's key messages
• Increases physicians' preference for the brand when writing new prescriptions
• Develops loyal patient brand preference
• Extends positive brand experience to patient's network of caregivers
• Provides HCP with feedback regarding their patients' compliance behavior
• Gives HCP tools to review compliance reports and discuss adherence goals with patients
• Provides feedback on adherence goal attainment
• Delivers behavioral modification messaging to patients based on their adherence patterns

Unique Features

• U.S. and international reach
• Patient-centric focus to empower patients to take ownership of their healthcare
• Easy enrollment at a doctor's office, pharmacy, hospital or clinic or self-enroll at a secure website
• HCP personalization via recorded messages encouraging prescription refills
• Interactive questioning to get a deeper understanding of patients' adherence challenges
• Scalable to millions of patients
• HIPAA and HITECH compliant

Contact us to schedule a demo to learn more about Persistent Refills